Refund Policy

1. Satisfaction Guarantee

1.1 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for most of our courses. If you are not satisfied with your purchase, you may request a full refund within 14 days from the date of purchase, subject to the conditions outlined in this policy.

1.2 Course Progress Limitation

To be eligible for a refund, you must not have completed more than 25% of the course content. Course completion percentage is determined by our system tracking your progress through lessons, videos, and other course materials.

1.3 Exceptions

The following purchases are not eligible for our standard refund policy:

• Yoga Teacher Training Certification Program: Due to the limited enrollment and comprehensive nature of this program, it has a separate refund policy outlined in section 2 below.
• Bundle Discounts and Special Offers: Courses purchased as part of a bundle or with special promotional discounts may have modified refund terms that will be clearly stated at the time of purchase.
• Digital Downloads: Downloadable materials such as e-books, pose guides, or meditation audio files are not eligible for refunds once downloaded.

2. Yoga Teacher Training Refund Policy

2.1 Application Fee

The application fee for the Yoga Teacher Training Certification Program is non-refundable. This fee covers the administrative cost of processing your application and interview.

2.2 Withdrawal Before Start Date

If you withdraw from the Yoga Teacher Training program:

• More than 30 days before the program start date: You will receive a full refund of tuition paid, minus the non-refundable application fee.
• Between 15-30 days before the program start date: You will receive a 50% refund of tuition paid, minus the non-refundable application fee.
• Less than 15 days before the program start date: No refund will be issued.

2.3 Withdrawal After Program Begins

Once the Yoga Teacher Training program has begun, no refunds will be issued. In exceptional circumstances (such as serious illness or family emergency), we may consider a partial credit toward a future program at our discretion.

2.4 Payment Plans

If you are on a payment plan for the Yoga Teacher Training program and decide to withdraw, you are still responsible for any payments already processed. Future payments will be cancelled upon withdrawal in accordance with the time frames and policies mentioned above.

3. How to Request a Refund

3.1 Standard Course Refund Request

To request a refund for a standard course:

1. Log into your account at flexflowx.org
2. Navigate to "My Courses" in your account dashboard
3. Select the course for which you want a refund
4. Click on the "Request Refund" button (visible only if you're within the eligible refund period)
5. Complete the refund request form, providing a reason for your refund request

Alternatively, you can email [email protected] with the subject line "Refund Request" and include your order number, the name of the course, and the reason for requesting a refund.

3.2 Yoga Teacher Training Refund Request

To request a refund for the Yoga Teacher Training program, you must email [email protected] with the subject line "YTT Withdrawal" and include:

• Your full name
• The start date of your program
• The reason for your withdrawal

4. Refund Processing

4.1 Review Timeline

We will review your refund request within 3-5 business days from the date of submission. You will receive an email notification regarding the status of your refund request.

4.2 Approved Refunds

If your refund request is approved:

• The refund will be processed back to the original payment method used for the purchase.
• Depending on your payment method and financial institution, it may take 5-10 business days for the refunded amount to appear in your account.
• Your access to the course content will be revoked upon processing the refund.

4.3 Declined Refunds

If your refund request is declined, you will receive an email explaining the reason. Common reasons for declining a refund include:

• The refund request was submitted after the eligible refund period.
• You have completed more than 25% of the course content.
• The purchase was for a non-refundable item or program as outlined in section 1.3.

4.4 Partial Refunds

In certain situations, we may offer a partial refund at our discretion. This may occur if:

• You have completed between 15-25% of the course content.
• There are technical issues that affected your course experience, but you were still able to access some content.
• You purchased a bundle and wish to keep some courses while returning others.

5. Technical Issues

5.1 Reporting Technical Issues

If you experience technical issues that prevent you from accessing or properly using our courses, please contact our technical support team at [email protected] before requesting a refund. In most cases, we can resolve technical issues quickly.

5.2 Extended Refund Period for Technical Issues

If technical issues significantly impact your ability to access our courses and our team is unable to resolve these issues within a reasonable timeframe, we may extend the refund eligibility period on a case-by-case basis.

6. Special Circumstances

6.1 Health or Emergency Situations

In cases of serious illness, injury, or family emergency that prevent you from participating in a course, we may consider refund requests outside our standard policy. Such requests will be evaluated on a case-by-case basis and may require documentation.

6.2 Course Cancellations or Significant Changes

If we need to cancel a course or make significant changes to its content or format after you have purchased it, we will offer you:

• A full refund, or
• Credit toward a different course, or
• Access to the revised course

We will notify you of any significant changes and provide these options.

7. Course Credits and Transfers

7.1 Course Credit

In some situations where a refund is not available, we may offer you course credit toward another course or a future offering of the same course. Course credits are valid for 12 months from the date of issue.

7.2 Course Transfers

If you wish to transfer your enrollment from one course to another of equal or lesser value, you may request a course transfer within 14 days of purchase. If the new course has a higher price, you will need to pay the difference. Course transfers are subject to availability.

8. Chargebacks and Payment Disputes

We encourage customers to contact us directly before initiating chargebacks or payment disputes with their financial institutions. Unauthorized chargebacks or payment disputes may result in termination of your account and access to any purchased courses.

If you have concerns about a charge, please contact our customer support team at [email protected], and we will work with you to resolve the issue.

9. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will not apply retroactively to purchases made before the changes were posted. The current version of our Refund Policy will always be available on our website.

10. Contact Information

If you have questions about our Refund Policy, please contact us at: